Student Placement - Sales Service Executive

Job description

Country: United Kingdom
Job Function: Customer Service

State / Province: England
Position Type: Intern

City / Location: Stockport
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Have you got a passion for offering the best service to our wholesale customers, as well as a genuine interest in supply chain and the end to end delivery of our product?

The adidas Customer Service team is looking for a driven individual with excellent communication skills and the ability to develop long lasting relationships with our key stakeholders. The individual needs to have a strong customer service focus and possess a superior attention to detail and accuracy.

The role expects the individual to remain flexible and professional at all times, especially when working under pressure and to take responsibility for the end to end customer service of a profile of wholesale account(s) and be an expert about them.

This 12 month placement provides a perfect foundation for understanding a business based in a department that touches many other functions.

Customer Focus

· Provide excellent end to end customer service to your own wholesale account(s) and be an expert about them
· Ensure all orders are processed in full and on time, working closely with Sales
· Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
· Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
· Work with supply chain to ensure specific customer requirements are met
· Ensure you are fully prepared for all customer meetings, acting as a brand ambassador and feedback appropriate information to all relevant parties
· Produce, analyse and interpret data and reports in line with business requirements and external customer expectations

Relationships

· Build and maintain strong relationships with our internal and external partners
· Be a positive and supportive team member

Strategic Focus/Process Development

· Challenge working methods and practices and propose practical solutions
· Develop your own knowledge by understanding all relevant processes and participate in key business initiatives, providing open and honest feedback for further development
· Maximise additional business opportunities by working with sales managers and customers
· Support the implementation of key business initiatives and provide feedback for further development
· Strive to exceed all performance objectives and take ownership of your own personal development
· Maintain an up to date knowledge of relevant products, technologies and processes

Key generic knowledge, skills and abilities:

· Competent in Microsoft packages
· Communication
· Organisation
· Using own initiative
· Passion for the brand

Closing date for applications: 30 November 2018