Customer Service Representative

Job description

Country: Serbia
Job Function: Customer Service

State / Province: Serbia
Position Type: Temp

City / Location: Belgrade
Brand: adidas

Relocation:

Purpose & Overall Relevance for the Organization:

To provide an excellent standard of sales support to our internal and external customers, to achieve market share growth, in accordance withadidas guidelines and policies.

Key Responsibilities :

· Apply overall Customer Service strategy
· Apply available adidas standards, policies, procedures and best practices in daily work
· Ensure reliability and responsiveness to customers’ requests and complaints.
· Reply to telephone calls and e-mails received from customers (eg: information requests, order book maintenance, cancelations).
· Monitor deliveries in line with operations and drive adjustments on the order book according to delivery information. Inform customers and sales team on delays.
· Ensure order book accuracy.
· Monitor and ReportOrder BookConversion / Cancellation / Re-orders
· Follow the cleansingOrder Bookprocess
· Claim & Return management and reporting
· Review monthly forcast
· Create and maintain Sales orders

Knowledge, Skills and Abilities :

· Excellent written and verbal communication skills
· Well-organized, with enthusiasm and initiative
· Excellent interpersonal skills with customer-oriented mindset
· Ability to work under pressure
· Solid business acumen
· A strong team player
· Handling assignments effectively

Requisite Education and Experience / Minimum Qualifications:

· University degree or equivalent.
· Minimum1 of experience in Customer Service – preferably in Apparel / Fashion / Shoes or FMCG industry
· Fluency in English (both written & oral).
· Advanced user of MS office
· Solid knowledge of SAP
· Knowledge of Bulgarian language will be considered as advantage