Credit Controller (Nordic Accounts)

Job description

Country: United Kingdom
Job Function: Accounting & Finance

State / Province: England
Position Type: Full time

City / Location: Stockport
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Overall Relevance for the Organization:

· To actively chase debts in both a proactive and reactive manner utilising all available systems and adhering to clearly laid out policies and procedures.
· Each credit controller is responsible for a specific area of responsibility within the team, although an expectation exists to fully multiskill in all activities.
· The credit control department is a competitive environment and therefore as the job holder shall be required to enter the spirit of competition and aim to contribute to the total success of the department.

Key Responsibilities:

· Carries out high volume of collection activity by phone and email to affect an overall reduction in outstanding debt.
· Amend credit limits in line with on-going customer trading experience and risk.
· Maintains a courteous and professional approach in all situations using effective questioning, active influencing and negotiating skills.
· Able to work using own initiative or as part of an effective team with common goals & financial objectives.
· Escalate issues through appropriate channels in a timely manner
· Maintain control of legal referrals prior to litigation
· Applies a logical thought process to resolve customer problems and disputes.
· Understand importance of maintaining integrity of customer and company documents
· Prioritise and organise own workloads to ensure deadlines are met.
· Understand fully the credit checking process in regards to own accounts.
· Carry out proactive and reactive debt collection processes to recover outstanding deb

KPI’s:

· DSO
· % Overdue Debt,
· Bad debt write off

Key Relationships:

· Customer Service, Sales, Logistics & Finance

Knowledge, Skills and Abilities :

· Professional and confident manner
· Numerate and articulate
· Achieves agreed service levels to the business
· Proactive approach
· Can-do attitude

Requisite Education and Experience / Minimum Qualifications:

· English written & verbal
· Dutch and or Nordics Language (Swedish, Danish, Norwegian) written & verbal
· Some work experience