Assistant Manager, Retail Training

Job description

Country: Singapore
Job Function: Retail (Back Office)

State / Province: Singapore
Position Type: Full time

City / Location: Singapore
Brand: adidas

Relocation: No

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Overall Relevance for the Organization:

· Support the Business KPIs by delivering effective training modules to the all sales channels (DTC & Wholesales)
· To execute effective training modules with ROIs that are translated into business KPIs

Key Responsibilities:

Business alignment & KPIs focus

· Strategise training priorities aligned with SEAPAC and market KPIs
· Develop, establish and manage the retail training calendar in coordination with the Retail Back office, Global Sales Academy & Marketing Calendar
· Train store personnel to consistently deliver excellent customer service by in-store coaching on selling skills and product knowledge
· Independent regular structured store visits (Retail & Franchise) conducted with constructive action plans for with prompt follow ups to address business gaps
· Document all trainings conducted and monitor training hours per headcount
· Training effectiveness to be measured against KPIs (NS, MSP, NPS, Campaign Sell Thru and etc)

Learning & Development

· Conduct trainings for Retail field according to adidas Group Retail University (aGRU), seasonal product launches and other training needs mapped against the retail competency roadmap
· Tailor different training methods suitable for business requirements or learner’s capabilities
· Ensure that all training materials from Global Sales Academy/SEAPAC are relevant to market and executed promptly
· Support living SHINE efforts and ensure maintenance of the individual training records in the SHINE development booklets
· Conduct an annual TNA per year, evaluate outcome and develop/conduct tailored training to address gaps
· Plan and execute effective product trainings before product launch for all channels (Retail/Franchise and Wholesales)

Knowledge, Skills and Abilities :

· Outlook: Advanced
· Word: Advanced
· Excel: Advanced
· Powerpoint: Advanced
· Softskills:
· Good interpersonal skills and proactive nature
· Action plan orientated
· Strong training skills ability
· Logical and analytical mindset

Requisite Education and Experience / Minimum Qualifications:

· Diploma in Training & Development / Retail Management
· ACTA certified preferred