Assistant Manager Retail Operations, YY East

Job description

Country: China (Peoples Republic of)
Job Function: Sales

State / Province: China (Peoples Republic of)
Position Type: Full time

City / Location: Shanghai
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Overall Relevance for the Organization:

· To ensure the Franchise Ops coverage program been well executed by regional Franchise Ops departments
· To constantly help the customer to build up retail capability
· To improve the ST performance for BLR and RE stores


Key Responsibilities:

· Monitor RE stores ST performance data by district and customer

(X stores are HQ Retail Ops' responsibility, Y stores are regions' responsibility and Z stores are managed by the customer)

· RE store management
· Pay regular visits to RE stores within the managed district
· Produce RE store performance data report for the HQ
· Discuss with cross function in the performance review of RE stores
· Execute the action plans formed by the HQ
· Store visits
· Pay regular visits to stores within the managed district
· Pay (combined) visits to selected stores (important or problematic stores)
· Give store performance assessment through F-aRMS checklist
· Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)
· Conduct on site problem shooting through communicating with store manager and staff
· Give coach to the store staff where applicable
· Make 'comprehensive store visit reports' after the store visit
· Collect MSP reports and monitor the store performance based on the results
· Off site problem shooting
· Communicate with customer OP team to solve retail ops related problems identified during the store visit
· Consolidate problems with other Franchise Ops functions through analysis of 'comprehensive store visits' from all the store visiting departments
· Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified
· Monitor the solving of all problems concerning customer stores ST
· Coordinate retail training to customers
· Communicate with HQ training team to address the customers training needs
· Lead the Monthly ST Meeting (Regional Meeting)
· Lead the review and discussion of HC & Key stores performance through ST data analysis
· Coordinate the functional presentation of all the Franchise Ops departments
· Lead the review of execution quality and effectiveness of action plan for the previous month
· Lead the discussion and formation of the action plan for the next month
· Coordinate the best practice sharing from RO team
· Coordinate the participation and cooperation of sales team in the Franchise Ops coverage program
· Participate in the HQ Monthly ST Meeting

System and Processes

· Basic understanding of national business goals, growth strategies, account structure and retail/trade marketing related policies and processes

Others

· Other related job assigned by supervisor

Key Relationships:

TBD

Knowledge, Skills and Abilities:

· Communicate with others
· Manage relationships and diversity
· Planning and organizing
· Analysis and problem solving
· Learning and self-development
· Manage Business (Processes and Projects) if applicable
· Manage and Develop People if applicable
· Good understanding of retail know how and rich experience in retail operation
· Excellent interpersonal/communication skills
· Basic sales skills and customer service knowledge (consumer service oriented)
· Data analysis skills, planning skills
· Communication skills, relationship management and empathy
· Strong drive to achieve company target
· Self-motivating
· High execution ability and self-management
· Very high level of integrity
· High influencing skill
· People management skills
· Negotiation skills
· Results oriented
· Practical, reactive
· Requisite Education and Experience / Minimum Qualifications:

Education

· Bachelor's Degree in retail related discipline is required

Professional background / Experience

· A passion for and an understanding of SPORT, along with the desire to translate this passion into exploring the adidas sports market in China
· Good communication skills
· Team player & positive attitude
· Open-minded
· Good organizational skills
· Good interpersonal skills
· 2-3 years related experience with a high class consumer goods or retail brand
· Good understanding of retail business
· College degree or above
· Basic English communication skills
· Strong PC skills
· Data collection and analysis skill

KPI

· Performance
· Comparable Store
· Retail Inventory Stock tum
· Performance Driver
· Traffic
· Conversion
· # of transactions
· UPT
· ATV
· Sales/sgm
· Enabler
· MSP
· RMS
· Training Hours/FTE
· Key City: Key City SOB
· Future City: Future City SOB