Offers “Adecco”

14 days agoAdecco

Technical Customer Support with German/Tecnico/a ATT. Cliente con Aleman

  • Barcelona, SPAIN
  • Sales

Job description

Looking for a person that enjoys helping people, is empathic and patient. Are you ready to finally work at the OFFICE, located in Barcelona, where you can develop as a professional?

Position: German Technical Costumer Support
We are about Technical Support, which means that the person spoken to has the device at home and the person spoken to, will solve the problem.

About the product: Basically, we are talking about the main product, G6. This is a small sensor that is attached to the lower abdomen. It measures glucose levels every 5 minutes and sends them to the receiving device, which is usually a cell phone, and sends alerts when levels are too high to the patient. The idea is to warn the patient before they start to feel bad.
-Taking calls for customer questions, product issues and technical difficulties related to mobile apps, cloud software and associated hardware.
-Dispatching replacement parts
-Updating patient accounts via computerized systems
-Ensuring customer satisfaction
-Documenting and analyzing patient and product information

¿Qué ofrecemos?
-Salary: 1.626,69 € (base salary) + 111,65€ (language bonus) + 220 € (Dexcom bonus) = 1.958,33€ (23.500€/brut year) + 2500 bonus incentive /year

-Monday to Sunday: shift 10:30 -19:00,
At 1pm:1 hour break, 8 hrs/day + 1 shortday (7h)
-3 weeks paid training
Contract: indefinido with 1 trial period!

Make every future a success.
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