Triage

Job description

·  Location
Wareham, Dorset
·  Salary
£9.58/Hour
·  Category
Public Sector - Public Sector
·  Job type
Temporary
·  Industry
Legal
·  External Reference
JN-102019-97598

This is a temp on going opportunity for a Triage role, based in Winfrith, to start as soon as possible.

The hours of work are for around 30 hours on a rolling shift pattern of early, mid and late shifts.

You will be part of a fantastic team who work extremely hard to provide the best possible service to people. You must be able to work under pressure and be able to remain calm in stressful situations.

The tasks you will undertake will include:

·  Answer all incoming calls within the target time of 30 seconds

·  Assess the nature of all calls and determine the caller requirements by using the THRIVE LITE risk assessment. This assessment focuses on threat, risk, harm and the vulnerability of the caller. Once an assessment has been made and the call is suitable for action by the Force Command Centre, transfer the call at the appropriate response grading e.g. high priority.

·  Resolve 50% of calls at source through appropriate advice and signposting to other agencies.

·  Respond to incoming emails, using template responses where appropriate. Direct those emails to other agencies or internal relevant departments as appropriate.

·  Dealing appropriately with callers who may be emotional, distressed, vulnerable, drunk, suicidal or have mental health problems and deciding on the right course of action with people.

·  Provide information, advice, guidance and resolution to queries from callers.

Key requirements:

·  Demonstrable skills in the Microsoft Office suite of products

·  Demonstrable skills in communication, both verbally and written

·  Good telephone manner

·  Excellent customer care skills, with a proven ability to meet customer expectations

·  Experience in working as part of a team

If you would like more information or are interested in the role, please apply today or call Adecco Yeovil on 01935 472 453.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy