Temp Customer Service Advisor/Call Handler

Job description

  Location
Birmingham, West Midlands
·  Salary
£9.00/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
IPSWICH

Great company, Great role!!!!

Do you have customer service experience and seeking an opportunity to work with a world leading Insurance company?

If you have excellent communication skills and a good telephone manner, then this could be the perfect opportunity for you.

The client is looking for administrators/call handlers to work in the Motor Claims department with an immediate start. The length of the contract currently is 4 - 6 weeks.

Role Overview

You will be working with the Claim Handling team

Responsibilities:

Taking inbound calls from customers, brokers and 3 rd parties

Filtering these calls and transferring them to the right department or team

Providing excellent customer service.

Locating policy details

Sending correspondence out to customers

Logging complaints

Ad hoc admin duties

What we are looking for:

·  Previous customer service experience

·  PC literate

·  Ability to effectively manage your own workload and prioritise effectively, whilst maintaining an excellent level of accuracy and attention to detail

·  Enthusiastic team player

·  Good level of literacy and numeracy

GCSE (or equivalent) in English and Maths, Grade C or above

If you think you are suitable for this position, please apply to this job post directly.

Consultant: Priya Sachania

Telephone: 07714856863

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy