Technical Support Engineer

Job description

Technical Support Engineer- Lewes

Are you ready to take your technical skills to the next level? Our client, a leading organisation in the manufacturing industry, is seeking a motivated and skilled Technical Support Engineer to join their dynamic team. If you're ready for a new challenge and want to work with cutting-edge technology, read on!

As a Technical Support Engineer, you will play a vital role in our client's success. Based out of their Lewes office, you will have the opportunity to work on various customer sites across the UK, conducting installations, repairs, and surveys. When you're not on-site, you will be providing exceptional technical support to our client's customers via email, phone, and Teams. Additionally, you will be involved in configuring equipment, preparing customer media, and supporting internal departments.

Salary: £30,000-£40,000 per annum.

Hours: 7:00-15:30-07:30-16:00, Monday-Friday

To excel in this role, you must have:

·  A proactive and flexible approach to problem-solving, with the ability to work independently or as part of a team.

·  You should have experience carrying out electrical and electronic device repairs, including soldering, cable repairs, and Molex crimping.

·  A full UK driving licence is essential, as well as the ability to travel globally on occasion.

·  You must have excellent communication skills, both verbal and written, and be computer literate with a good understanding of Microsoft Office packages and Windows OS.

While not essential, knowledge of serial communication standards and protocols and previous experience with Linux would be highly beneficial. Experience in electrical and electronic system design and a background in technical support would also be advantageous.

In this role, you will be responsible for:

·  Carrying out installations and retrofits of our client's equipment at customer sites worldwide.

·  You will provide first-line phone support and conduct site evaluations to suggest improvements for resolving customer issues.

·  You will deliver training on various software packages, and collaborate with other team members to achieve company goals.

Our client is committed to providing a supportive and inclusive work environment where your skills and talents are valued and recognised. You will receive comprehensive training, and they will provide you with a company van, fuel card, tools, laptop, mobile phone, and any necessary software. Furthermore, you will have the opportunity to travel and develop your technical expertise while working on exciting projects.

Please note you will only be contacted if you are successful.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.