Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Technical Support - 1st Line

  • Buckley (Flintshire)

Job description

  Location
Buckley, Flintshire
·  Salary
£18,700.00/Year
·  Category
Sales & Retail - Inbound Call Centre
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-112018-37974

Customer Services - Tecnhical Support

Adecco Chester are currently recruiting for First Line Technical Support to join a friendly, growing team based on Deeside Industrial Estate.

* Provide technical support to customers and employees for Data Devices such as Smartphones, acting with the highest degree of courtesy and professionalism

* Troubleshooting a variety of technical and non-technical issues

* Make calls to Networks to assist with queries

* Logging records of queries and the resolutions

* Create Distribution Lists and Sales Forms for equipment to be dispatched

* Liaise with Accounts to check order payment methods

* Process Phone Care & Lease Care claims

* Check with Courier regarding queries on collections and deliveries with Courier Network

* Ensure all customer queries are prioritised and handled in the shortest time possible

* Excellent interpersonal and customer care skills

* Excellent analytical skills and the ability to solve problems

* A thorough understanding of iOS, Android, BlackBerry and Windows Phone.

* Willing to learn about different email infrastructures

* Strong Drive for Achievement, detail-orientated and organised

* Resilient

* Able to work independently and efficiently, to meet deadlines

* PC Literate

* 18700 per Annum

* Monday to Friday, 9:00 to 5:30

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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