Glasgow, Glasgow City
Public Sector - Local Government Administration
· Job type
· External Reference
Adecco are delighted to be recruiting a Substance Misuse Helpline Adviser for our client based in Glasgow City Centre.
The role will involve handling calls and emails from service users looking for information and support on behalf of themselves and others. As Advisor you will be providing advice and guidance on practical ways to manage substance misuse as well as handling more complex queries as often this can involve multiple issues.
Nightshift - 10pm until 8am, on a 4 on/4 off rotation
Rate - £11.47 per hour
This role is a Temp to Perm opportunity.
A health, psychology, social care and/or substance misuse related qualification for example:
*HNC/HND in a relevant subject related to health/health promotion or
*Nursing diploma/degree, CQSW/ Diploma Social Work or
*A relevant degree such as: Psychology, health Science, Social Sciences, Health Promotion, Education or
*A recognised Counselling diploma
*A relevant post graduate higher qualification e.g. a MSc in Counselling, Health Education/ Promotion, Public Health
NB The above list is not exhaustive; other relevant qualifications/training and working towards a relevant qualification may be considered. Those who do not have the above qualifications will be considered if extensive experience and other forms of continued professional development related to substance misuse can be demonstrated.
Experience of actively working within a role that included the provision of information, advice and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking, for example:
*Drug or alcohol worker
*Smoking Cessation Adviser
*General health/mental health
Successful candidates must be able to demonstrate the following:
*Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
*Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism and a non-judgemental approach
*Ability to articulate and communicate effectively with service users of all ages and backgrounds, conveying information and tailoring support specific to caller's needs, age and understanding
*The ability to adhere to a defined remit and work to service and professional boundaries
*The ability and willingness to work within policies, procedures and guidelines as directed
*Ability to handle a large number of calls, web chats, emails and text messages professionally
*Proven IT literacy and experience of navigating IT packages/systems.
*An understanding of confidentiality
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.