Offers “Adecco UK Limited”

15 days agoAdecco UK Limited

Student Experience Officer

  • Manchester (Manchester)
  • Sales

Job description

·  Location
Manchester, Manchester
·  Salary
·  Job type
·  Industry
Education and Training
·  External Reference
·  Category
Education & Childcare - Education Administration

● Provide a welcoming presence at our front desk, welcoming and meeting our students and clients and creating a positive first impression

● Provide accurate and up to date information to students who are considering choosing Kaplan as their tuition provider

● Maintain up to date knowledge of all Kaplan products, qualifications and student policies

● Resolve training location related student and client queries, liaising with other Kaplan functions as needed

● Maintain the integrity and security of our access control system, ensuring that all visitors can be accounted for

● Maintain an effective working relationship and communication with the building security and management teams to provide a quality experience for students

● Respond to student emails routed via Student Services during quiet periods meeting the agreed service levels

Course operations

● Generate class lists and other course associated documents in accordance with daily class schedules

● Enter information onto our student management system, including absences and updates to student personal details

● Maintain the room allocation board ensuring that it is kept up to date

● Support the other functions as required with administrative tasks as directed by the Student Experience Manager

● Carry out CBE administration for all qualifications including downloading tokens and invigilation of sessions

● Complete other CBE processes including software updates, applying for student extensions, and incident logging

Centre operations

● Ensure that the student environment, including all break-out areas, CBE rooms and classrooms, and also the shared office space are presentable

● Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc

● Ensure CBE room(s) are set up as required

● Liaise with IT to resolve any in-centre IT problems

● Liaise with local contractors such as vending and cleaning to ensure high quality services for students

● Responsible for building opening and closing, where appropriate

● Local health and safety representative including induction and training for new team members

● Organise any catering services as required

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rebekah McKinty

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