Offers “Adecco UK Limited”

New Adecco UK Limited

Student Experience Officer

  • Birmingham (West Midlands Combined Authority)
  • Energy / Materials / Mechanics

Job description

·  Location
Birmingham, West Midlands
·  Salary
·  Category
Office and Secretarial - Receptionist
·  Job type
·  Industry
Office and Secretarial
·  External Reference

My client, a training company based in Birmingham City Centre, is currently looking for a Student Experience Officer to become an addition to their fun and friendly team!


·  £18,500 salary

·  28 days plus Bank holidays from date of employment

·  Pension and Healthcare available after successfully completing 6 month probation.

·  Life Assurance

·  Long Service Recognition

·  Cycle to work scheme


·  Provide a welcoming presence at the front desk, welcoming and meeting students and clients and creating a positive first impression

·  Provide accurate and up to date information to students who are considering choosing the organisation as their tuition provider

·  Maintain up to date knowledge of all products, qualifications and student policies

·  Resolve training location related student and client queries, liaising with other functions as needed

·  Maintain the integrity and security of the access control system, ensuring that all visitors can be accounted for

·  Maintain an effective working relationship and communication with the building security and management teams to provide a quality experience for students

·  Respond to student emails routed via Student Services during quiet periods meeting the agreed service levels

·  Generate class lists, course assessments and other course associated documents in accordance with daily class schedules

·  Collate and scan exam scripts for distribution to markers

·  Enter information onto our student management system, including absences and updates to student personal details

·  Maintain the room allocation board ensuring that it is kept up to date

·  Support the other functions as required with administrative tasks as directed

·  Carry out administration for all qualifications including downloading tokens and invigilation of sessions

·  Complete other processes including software updates, applying for student extensions, and incident logging

·  Ensure that the student environment, including all break-out areas, rooms and classrooms, and also the shared office space are presentable

·  Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc

·  Ensure room(s) are set up as required

·  Liaise with IT to resolve any in-centre IT problems

·  Liaise with local contractors such as vending and cleaning to ensure high quality services for students

·  Responsible for building opening and closing, where appropriate

·  Local health and safety representative including induction and training for new team members

·  Organise any catering services as required

Skills/Experience Required:

·  Previous experience within a customer focused environment and be able to demonstrate you possess the following qualities:

·  Excellent communication skills particularly face-to-face communication

·  Service motivated and focused

·  Experience of health and safety requirements in a similar establishment is desirable

·  Proactive, personable and a desire to make a difference

·  Ability to work independently and as part of a wider team

·  Experience in solving challenges at short notice

·  Team player

·  Able to work flexible hours - weekend working required

Interviews taking place next week, apply today! :)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rehana Begum

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