Service Receptionist

Job description

  Location
Wellingborough, Northamptonshire
·  Salary
£ 20000 - £ 180000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
SP120318

Adecco's client based in Rushden are seeking a Service Receptionist on a permanent basis.

Job summary:
Being the first point of contact within the company you must have excellent communication skills, a professional and friendly manner to deal with customers confidently face to face and over the phone. You will be expected to maintain relationships with our highly valued customer base with the focus on complete customer satisfaction in excess of Manufacturers national average, committed to customer care whilst building trust and exceeding their expectations.

Duties:
*Taking service bookings via phone, email and face to face
*Preparing job sheets, loading work diary and raise all relevant paperwork
*Arranging collection and delivery of vehicles and courtesy cars
*Keeping customers informed regarding costs and progress of vehicles
*Liaise with lease companies to gain authorisation for work required
*Creating invoices and processing payments
*Administering service plans
*Send monthly reminder letters for service bookings and chase overdue bookings
*Carry out customer follow up calls

Location: Rushden
Hours: Monday to Friday 8am-5.30pm
Salary: DOE
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.