Service Coordinator

Job description

  Location
Stevenage, Hertfordshire
·  Salary
£25,000.00/Year
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-052019-69685

Adecco Stevenage are currently recruiting for a Service Coordinator , to work for a fantastic local company based in Stevenage. They are a leader in their field and are in a continuous state of growth, which makes joining them a very good opportunity.

Responsibilities:

·  Dealing with customer queries regarding all breakdowns, preventive maintenance, renewal of service contracts

·  Actioning the service inbox

·  Provide accurate quotations for the repair of products

·  Raising tickets for repair & performance plan maintenance; allocating jobs to service engineers and subsequent ticket closure using CRM and Outlook

·  Proactive communication with the customer and field sales giving clear and concise information regarding the status of the enquiry

·  Creating invoices using SAP

·  Creating service contracts using SAP

·  Proactive review of the service calendar and regular liaison with the service engineers to maximise time management

·  To contribute to the efficient working of the office based team

Tasks:

·  Supporting the service team in their daily activities with information requests, quotation requirements and follow

·  Adhere to ISO procedures and processes in place and to make suggestions for improvement to enhance the effectiveness of the team/process

·  Answering all queries (phone calls, e-mail, web enquiries) related to service

·  Individually assigned key service accounts coordination

·  Pipette & epMotion tool calibration/service/repair process & billing

·  Ongoing review of open tickets

·  Ensuring that invoicing is done in a timely manner

·  Ensuring spare parts are consumed from the correct storage location during invoice process

·  Manage the service contract renewal process

·  Complete IQ/OQ documentation for submission to customer

·  Issuing Risk Assessments & Method Statements

·  Direct customer technical queries to the TPS team or engineer

·  To carry out any other such duty as may be reasonably assigned from time to time at the discretion of the Service Supervisor

Training, professional experience:

·  Previous experience as a service coordinator in a demanding reactive service environment is a must

·  A good understanding of figures and numeracy is vital to this role

·  Someone who exhibits exceptional customer service qualities and telephone manner

·  Commercial experience of an office/sales environment and knowledge of commercial contracts is desirable

Professional skills, special knowledge:

·  Highly proficient in MS Word & excel with accurate keyboard skills

·  Knowledge of SAP is essential

·  Able to work independently and within a larger team

·  Apply good time management skills as attention to detail and the ability to multi-task plus work to deadlines are critical

·  Open to challenge and have a high level of adaptability plus ability to prioritise changing responsibilities

Personal skills:

·  A strong communicator with excellent inter-personal skills who is thorough and meticulous

·  A positive and enthusiastic team player that is keen to be an essential part of a dynamic team in a supporting role

Company Benefits:

·  Pension contribution at 5% (if employee pays 4%)

·  Life insurance at 4 x times basic salary

·  Private Medical Insurance

·  Dental Plan Scheme

·  Employee Assistance Programme

·  Retail Discount Scheme

·  Bonus scheme (typically based on 50% company profitability and 50% individual targets)

If you have the above experience and would like to know more on this role please apply now and we will be in touch with successful applicants!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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