Offers “Adecco UK Limited”

27 days agoAdecco UK Limited

Sales Support

  • Swansea (Swansea)
  • Teaching

Job description

·  Location
Swansea, Swansea
·  Salary
£ 9.62 - £ 11.06 / Hourly
·  Category
Industrial & Manufacturing and Production - Manufacturing
·  Job type
Temporary contract
·  Industry
Industrial and Manufacturing
·  External Reference

Adecco are currently recruiting a Sales Support/ Administration/Contracts Support to join our well established client , based in Neath on a temporary contract to cover Maternity leave.(6-12 months)

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

Contracts Manager Contracts Coordinator Customers
Clients Site Managers/Engineers External buyers
Production team Transport team Credit control
Quality team Complaints team

Key Figures
Barmarks statistics Complaints submitted into database
Complaints closed Credit notes against complaints
Transport utilisation (tonnes/load) Transport recoveries against extra costs
Sundry items and small load charges (£) Added values sales (£)

Liaise with customers to establish contract requirements
 Establish with the Contracts Manager customer requirements at inception of the contract
 Make contact with sites/customers to establish key relationships
 Engage with the sites/customers/Contracts Manager to obtain forecasts
 Respond to customer queries via phone and email
 Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
 Obtain customer schedules
 Ensure that schedules are supplied into automatic scheduling repository efficiently
 Oversee the customer delivery schedule through scheduling system
 Liaise with production over scheduling to ensure commitments to customers are met

Resolve problems and customer complaints
 Identify potential complaints from customers as the contract progresses
 Take appropriate action to avoid a customer complaint
 Respond to customer complaints that arise
 Log customer complaints in CRM system
 Respond to feedback received from the CRM system
 Analyse and take action or escalate when common complaint trends are identified

Generate additional sales and leads
 Identify opportunities for upselling and generating leads for additional products
 Refer to specialists to progress leads for additional sales
 Schedule additional product requirements
Administration of contract
 Maintain databases
 Generate Credit Notes
 Keep records up to date
Miscellaneous or ad hoc business requirements
 Manage specific projects or undertake specific project activity as determined by the business or line manager
 Represent your function or business at meetings or events as required
 Undertake any reasonable request in order to support the needs of the business

Technical Competencies
Success Factors

Monday to Friday 8.30-5pm

Position to start ASAP

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: kristy elvins

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