Sales & Retail - Customer Service Advisor
· Job type
Industrial and Manufacturing
· External Reference
My Manufacturing Client is looking for a Sales Coordinator to join their expanding Customer Service Team based in Stoke on Trent.
This is a fantastic opportunity for the right candidate to join a fantastic team, with company benefits including:
- Salary Review
- Company Bonus
- Perks at work including Christmas Party nights, incentive breakfasts and more
Purpose of the Role
To liaise directly with the clients customers/potential customers via the telephone and via email.
Process customer orders, resolve customer queries, manage deliveries, handle complaints and process credit/debit notes.
Internally interact and build relationships with a number of departments including Finance, Logistics, Planning, Purchasing and Commercial.
Educated to GCSE standard which should include Maths, English and Science preferably
Excellent communication skills both written and verbally.
Strong IT skills including MS Word and Outlook.
Strong attention to detail.
Ability to multi-task, prioritize and manage time effectively.
Ability to work within a team.
Ability to solve complex customer related problems.
Ability to work independently.
A good knowledge of Excel and the Manufacturing Industry would be a huge benefit
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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