Sales Administrator

Job description

·  Location
Birmingham, West Midlands
·  Salary
£20,000.00/Year
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-012020-115214

Are you an experienced Sales Support Administrator with excellent attention to detail? Do you want to work for a leading Global Manufacturer? Enjoy working in a fast-paced environment that's full of variety?

An exciting opportunity for an experienced Sales Support Administrator to join a busy team in a fun, fast-paced environment based close to central Birmingham.

You will work pro-actively to support the sales and service teams whilst also ensuring outstanding levels of customer care. My client is looking for a customer focused individual with a passion for delivering a great overall customer experience. An excellent opportunity for someone that is looking to progress and develop a career.

Competitive salary - £20,000

Responsibilities;

·  Accurate and timely entering and processing of customer orders

·  Meet order entry SLA's

·  Input clear specifications on IT systems

·  Issue customer order confirmations within agreed timescales

·  Maintain manual or electronic customer records and keep up-to-date and accurate

·  Promptly answer incoming calls in an efficient and courteous manner

·  Provide information as required and ensure that all enquiries are effectively dealt with to a satisfactory conclusion

·  Actively support, follow through sales leads & update the CRM data base daily

·  Support to all other Sales & operational staff

·  Raise purchase orders

·  Quotes - preparation of quotes through generating the technical specification

·  Outbound calling

·  Support sales campaigns as required

·  Service and Repair technical support & following through returns

·  On-site customer technical & service support

·  To deliver updates on internal progress regularly as requested

·  Account Management - ensure customers are satisfactory informed the progress of their orders with daily/weekly updates by telephone or email

·  Update the CRM data base daily

·  Liaise with internal departments i.e. workshop and despatch area to support operations

·  Understand and be aware of KPI targets

Key skills and experience required;

·  2+ year's experience working a similar role

·  Ability to cultivate and maintain strong customer relationships

·  Proactive and flexible

·  Excellent verbal and written communication skills

·  Meticulous attention to detail

·  Ability to use initiative

·  Effective team player

·  Commercial acumen

·  Able to support and identify revenue and growth opportunities

·  Positive and enthusiastic attitude

·  Ability to meet strict deadlines

·  Remains calm under pressure

·  MS office proficient

This is an exciting opportunity with shortlisting taking place immediately. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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