Sales Administrator (6 months contract)

Job description

  Location
Maidenhead, Berkshire
·  Salary
22000 £ - 24000 £ / Year
·  Job type
Permanent
·  External Reference
AJR-6MONTSLAYEN
·  Industry
Office and Secretarial

My client, an well-known, established company is looking for a Sales Administrator on a 6 month contract.

They have an an exciting 6 - month opportunity (maternity cover) for a Sales Administrator to provide excellent and efficient customer support and effectively assist the Sales Team. This role will to report to the Operations Manager.

Main Tasks & Responsibilities
*To provide support for UK, South Africa and HQ regions
*To support for 4 Sales Managers and approximately 15 customers
*Own the daily transaction relationship with the customer
*Responsible for product samples from 2 physical locations to / from all EMEA customers
*Assist departmental colleagues where necessary
*Managing customer accounts:
*Ensuring all customer orders are processed on a complete, timely, and accurate basis
*Proactively managing customer order backlog when product supply is restricted
*Aware of product pricing strategy and maintaining the customer's pricing structure on SAP
*Aware of customer sales accruals and raising credit rebates when required
*Processing customer insurance claims and product returns according to company procedure
*Provide the full range of support necessary to promptly answer all queries to resolution
*Maximising customer satisfaction
*Work closely with Sales Management to keep regularly informed of activities and issues they need to be aware of
*Work closely with Product Management on product availability, informing customers of product supply issues when necessary
*Keep Operations Management and rest of Sales Administration team informed of activities and issues in own regions and provide cover for colleagues when needed.
*Assist the Finance department with customer credit and sales accrual queries
*Control a cost efficient delivery schedule through the effective coordination of orders between warehouse and customer and track transport partner's performance against agreed customer delivery booking slots
*Clearly communicate customer and country delivery requirements to logistics colleagues and Netherlands warehouse. Assist warehouse and logistics in the resolution of any delivery issues
*Responsible for the coordination with colleagues of the prompt sending and timely return of our product samples across the EMEA
*Assist the Operations Manager in a selective logistics tender and accurately compile pricing from all responses for the decision making
*Run reports in SAP to submit environmental declarations

Skills & Experience
*Previous Sales Administration experience preferred but not a necessity
*Approachable, polite, helpful and friendly
*Excellent organisational skills
*Good communication skills (written / verbal and face to face)
*Attention to detail and a desire to follow an issue through to closure
*Computer literate MS Office / SAP a strong advantage
*Logical and proactive
*Willing to take ownership of a business process
*Team player
*Ability to work under pressure

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.