Residential Services Officer

Job description

  Location
London, Greater London
·  Salary
£13.79/Hour
·  Category
Education & Childcare - Education Administration
·  Job type
Temporary
·  Industry
Public Sector
·  External Reference
JN-092018-25026

·  To be the first point of contact for student accommodation enquires in person, telephone, email or letter. Role-holders are expected to offer guidance, signposting and referral where appropriate, ensuring responses are accurate, clear and timely to a high written and/or oral standard and within set service responses times.

·  Assist with the development information about the availability of places in halls of residence, liaising with colleagues to publicise vacancies.

·  deliver administrative support for all term-time applicants and students, and to input and maintain records with accurate, clean data in real-time to attain agreed revenue and occupancy targets.

·  be familiar with and signpost students to the services that support their housing needs, especially dispute resolution.

·  keep up-to-date with current housing legislation relevant to private sector housing, advertising standards and e-commerce.

·  contribute to print and digital resources to promote Residential Services' portfolio of services to applicants and students, according to the School's style guide and branding, in plain English.

·  to attend promotional and other events to aid students' transition to university provided accommodation and the private housing sector.

·  maintain records of operational developments and changes within the team to ensure that all staff, including part-time student staff, have access to the latest operational procedures.

·  contribute to the induction of new staff and regularly share information with other team members on current activities and developments.

·  document procedures to support the use of systems used to inform the wider team.

·  ensure an accurate register of system issues, in conjunction with Residential Services Manager.

·  adopt a team-approach to ensure that in the absence of other team members, disruptions to customer services is minimised.

·  To contribute to broader Divisional events and activities.

·  and undertake any routine administration delegated by the Residential Services Manager.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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