Product Returns Operative - Complaints
Witney (Oxfordshire)
Job description
· Location
Witney, Oxfordshire
· Category
Office and Secretarial - Compliance Administrator
· Job type
Contractor
· Industry
Office and Secretarial
· External Reference
JN-112019-101548
Product Returns Operative - Excellent hourly pay rate
Duration: 6 months renewable contract with potential to move into a permanent role
Location: Witney
Full time: 37.5 hours per week, Mon-Fri 16:00 pm - midnight
Adecco has a great opportunity for you to join a growing team working on assignment in the Product Returns department of a global research and health-care company based in Witney. The work involves fault finding on returned products and inputting the outcome onto the system.
Responsibilities:
· Working to a defined process you will use our clients fault finding software to identify the root cause of the fault on returned blood glucose monitoring equipment
· Ensuring that complaint investigations are completed according to procedures in a timely manner, ensuring appropriate prioritisation
· Ensuring that all actions meet the required levels of accuracy and quality including documentation
· Previous experience is not required as full training will be provided by our client.
· Opportunity to be trained in the use of soldering irons, drill presses, microscopes & oscilloscopes.
· All safety clothing and Personal Protective Equipment
Requirements:
· Ability to communicate in a professional manner with both internal/external customers to obtain any required information to process complaints
· Confidence in using both Word and Excel - the will be a short test as part of your interview covering saving documents, copy and pasting in Word and Excel.
· Able to work with minimal supervision
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy