*Part Time* Inbound Customer Service Advisor

Job description

·  Location
Manchester, Greater Manchester
·  Salary
£8.43/Hour
·  Category
Sales & Retail - Inbound Call Centre
·  Job type
Temporary
·  Industry
Sales and Retail
·  External Reference
PTONS

Job role:

Inbound customer service advisor on behalf of our client Serco. This vacancy is located in Manchester Victoria and it is working on a part time basis.

We are looking for motivated individuals, who are flexible between the working hours of 8am and 8pm Monday to Friday. There may be some weekends involved 9am-1pm.

Role purpose:

To achieve first time call resolution on every call and promote a positive customer experience. Formally reports to the Team Performance Manager and responsible to the Team Specialist for technical queries, escalations and job coaching.

MAIN DUTIES INCLUDE:

To achieve first time call resolution on every call

·  To be able to empathise with our callers, maintaining professionalism at all times.

·  Take ownership of callers enquiries

·  Ability to capture all personal information correctly.

·  Adhere to client's internal procedures

·  To ensure all key performance indicators are met

·  To adhere to company policies and procedures

·  Strong aptitude for learning/using IT packages and databases

·  To share best practice at all times

·  Always be professional, courteous and helpful

·  Respectful to others

·  Encouraging innovation and process improvement

Skills & knowledge:

Essential:

·  Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating.

·  Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.

·  Empathy

·  Ability to listen

·  Accuracy

·  Eye for detail

·  Data entry skills

Desirable:

·  Knowledge of data protection

·  Understanding of the authorities processes

·  Knowledge of services and support groups

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy