Part Office Support Assistant

Job description

·  Location
London, Greater London
·  Category
Office and Secretarial - Office Assistant
·  Job type
Permanent
·  Industry
Construction and Property
·  External Reference
JN-012020-114750

Part Time Office Support Assistant

£22,000 -£24,000 (pro rata)

Monday - Saturday ( 8.00am -1.30pm)

Based in Central London

ASAP Start

The Role: We're looking for dynamic, motivated individual with a passion for customer success to join a friendly team based in Central London

You will be the first contact for the majority of our customers, ensuring they receive the best service and optimise our product to its full potential. You will be responsible for scheduling, seeing this aspect through to completion as booked and any customer requests that are associated with that. You must be flexible, calm under pressure and always be able to find the right solution.

Key Responsibilities:

·  Responsible for the efficient scheduling and verification of all our customers' orders

·  Work with senior members of the field team to ensure all scheduled orders are completed and any problems that arise are dealt with swiftly

·  Managing EPC orders and ensuring they are delivered to the customer within agreed SLA's

·  Assisting and training customers on how to use our product to its full potential

l ● Filtering and allocating customers requests to the correct team and ensuring they are completed within agreed SLA's

·  Monitoring and managing complaints from cause to resolution

·  Keep accurate records of all customer contact through relevant CRM systems Key Attributes:

·  Excellent attention to detail

·  Exceptional planning, organisational and time management skills

·  Strong communication skills

·  Self Driven and commercially aware

·  Excellent interpersonal skills

·  Ability to work to deadlines

·  Highly organised and a team player

Perks: We want each and every day to be rewarding and enjoyable for all staff. To help make that happen, we offer a range of great benefits that focus on what's important both personally and professionally. Exceptional people deserve the best we can offer and the power to make their own choices. Health and Wellness: all staff have access to discounted fitness facilities

·  22 days annual leave excluding bank holidays

·  Flexible hours where required, to suit important life events, deliveries, sports days and appointments

·  Friday Finish: we finish early on Fridays to get together as a company and kick off the weekend in style

·  Birthday bonus: an extra day off on your birthday (if it falls on the weekend you can take another day)

·  Learning and Development: we match your ambition to learn and develop so support access to training, conferences and meet-ups and encourage cross-team opportunities

·  MVP awards: we like to recognise achievements on a regular basis. Our Most Valuable Player (MVP) Awards allow us to reward those who have gone above and beyond during the month

·  Team Gatherings

·  Company Socials

If you are interested in this role please apply online with your CV now

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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