Nights Team Member - Adecco UK Limited - Preston - Wizbii

Nights Team Member

  • By Adecco UK Limited
  • Preston (United Kingdom)
  • Reception / Administration

Job description

Preston, Lancashire
·  Salary
·  Category
Hospitality, Tourism & Travel - Hotel, Hospitality & Catering Management
·  Job type
·  Industry
Hospitality, Tourism and Travel
·  External Reference

·  Looking for a Night porter to work in this City Centre Hotel, to start immediately. 32 hours a week working 4 days out of 7 (3 days off together) the job will be approx 12 weeks long.

·  Duties include:Welcome guests in a friendly, prompt and professional manner working throughout all areas of the hotel including reception, bar and meeting rooms during night shift

·  Check guests in, issue room keys, provide information on hotel services and room location

·  Answer phones in a prompt and courteous manner

·  Up-sell rooms where possible to maximise hotel revenue

·  Answer, record and process all guest calls, messages, requests, questions or concerns

·  Check guests out, including resolving any late or disputed charges

·  Accurately process all cash and credit card transactions using established procedures and complete night audit

·  Take action to solve guest problems/complaints using appropriate service recovery guidelines

·  Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

·  May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes

·  Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

·  Perform other duties as assigned including meeting room setting, preparing & serving food & beverage and cleaning .

In order to be successful attaining this role, you must:

·  Have experience in a customer facing role (essential), with over 1 years' experience and hotel experience preferred

·  Be passionate about people and service

·  Have strong communication skills (essential) when interacting with guests and employees

·  Have reading and writing abilities which are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

·  Have basic math skills that are used frequently when handling cash or credit.

·  Have good problem solving, reasoning, motivating and training abilities

·  Have the ability to work a flexible schedule including weekends and/or holidays

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About Adecco UK Limited


1755 vacancies open at Adecco UK Limited

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!