Multi-skilled Customer Support - Temp to Perm

Job description

  Location
Northampton, Northamptonshire
·  Salary
£7.83/Hour
·  Category
Sales & Retail - Contact Centre
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
EMBT110518

Position: Customer Operations Consultant
Pay: £7.83ph
Location: Northampton NN3
Hours of Work: Full time - Various shifts between 8am and 10pm
Duration: Temp - Perm

Are you looking for an opportunity in Northampton to utilise your excellent communication and clerical skills within an office based environment, for a reputable company?

As a Contact Centre Customer Operations Consultant, you will be responsible for handling customer queries and processing their data via a number of different communication channels. An empathetic approach is key, with a significant focus on the quality and accuracy of delivery.

Full training is provided.

Key Role
*Receiving and handling high volume of customer queries via a number of different communication channels
*Research required information using available resources
*Provide customers with product and service information
*Escalation point for difficult customer queries and complaints
*Offer complaint resolution via agreed process flows
*Escalate risks to Team Leader or Supervisor
*Support general data entry and admin duties, such as MI collation and record creation
*Abide by data protection regulations, flagging breaches or risks to Team Leader or Supervisor

If you are interested in the role and would like to know more, please give Ellie a call on 01604 637 474.

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