Membership Services Consultant

Job description

  Location
Hatfield, Hertfordshire
·  Salary
£ 18000 - £ 22000 / Year
·  Category
Sales & Retail - Customer Contact
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
WGC014

The role will involve calling members for a number of reasons this could include calls of the following nature:
* Customer Care calls to establish if they are utilising their memberships fully
* Service calls to members who have either recently left the club or who a due to leave to try and re-engage with them.
* Contacting members who have missed payments to re-establish payment terms.
* To inform members of different services/packages that are available to them.
You will work in a team of 10 consultants who will also be calling members and working towards team KPI's.
Key Skills, Experience and Qualifications Required
Essential
*Excellent Customer Service skills
*Good written communication skills.
*Numerate.
*Good Knowledge of Microsoft Packages.
*Ability to use own initiative and manage own workload.
*Team player.
*A methodical and logical approach to work.

Desirable
*Minimum of 1 year outbound customer service experience.
*Experience of the Microsoft Office Suite.

If you enjoy working on the telephone, talking to people and have previously worked towards KPI's (Quarterly Bonus paid if KPI's are met) this could be the role for you.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.