£ 18000 - £ 20000 / Year
Office and Secretarial - Administrator
· Job type
Office and Secretarial
· External Reference
Job Title: Membership Services Administrator
Salary: £18,000 - £20,000
Working Hours: 35 hours per week anytime between; Mon - Thu 8.00am until 8.00pm, Fri 8.00am - 6:00pm
Adecco Welwyn Garden City are working with a very exciting client based in Hatfield. They are currently looking for an enthusiastic Membership Services Administrator to join their busy team. The purpose of the role is to assist in the membership administration of the companies membership and bookings databases in order to maintain the integrity of the database in terms of membership count, financial transactions, term and notice period adherence, membership queries and requests.
*To act as a point of contact for members and club staff regarding queries relating to the administration of memberships.
*Interacting and communicating with members to ensure retention targets are achieved, actively promoting the benefits of membership and seeking ways to improve the member experience.
*To achieve individual KPI's as set by your Line Manager.
*To carry out monthly membership system audits and to produce mailings.
*Liaise with your Line Manager, Club General Managers and Club Support teams to deliver a consistent and positive approach to the Membership process and the retention of members.
*Ensuring processes and systems are in place to record results and communicate these results on a monthly basis to your Line Manager.
*Consistently uphold the terms and conditions of the membership contract signed by the member upon joining the club.
*Contact members whose membership has failed to be paid on the 1st of the month and attempt to recover back to a paying membership or recover the outstanding sum.
Key Skills, Experience and Qualifications Required
*Excellent Customer Interpersonal Service skills
*Experience of dealing with difficult situations.
*Excellent written communication skills.
*Experience of an outbound telemarketing environment.
*Good Knowledge of Microsoft Excel.
*Knowledge of Microsoft Word.
*Ability to use own initiative and manage own workload.
*A methodical and logical approach to work
For more information please call Emma Kent on 01707 387990.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.