Membership Customer Service

Job description

·  Location
Maidenhead, Berkshire
·  Salary
£ 19500 - £ 21000 / Year
·  Category
Sales & Retail - Customer Services
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-032019-59723

Do you have excellent communication skills?

Be able to communicate successfully with internal and external personnel?

Good at building relationships?

My client based in the lovely town of Cookham are looking for a Membership Services Co-ordinator to join their team on a permanent basis.

Your duties will involve;

·  First point of contact for all members and potential customers.

·  To deliver a high level of customer service in order to; gain new customers.

·  Engage with, retain and build long term relationships with existing customers.

·  Take advantage of all opportunities to convert customers to use of their products and services.

·  Work as part of a team and promote their vision.

·  Provide advice and solutions to customer enquires and promote products and services.

·  Work collaboratively with your team colleagues and other internal and external contacts to achieve a consistently high level of service in line with internal processes ad procedures.

·  Identify specialists to transfer callers / email enquires to, where it is identified that additional specialist knowledge is required.

·  Respond professionally to all emails and calls within set SLA & KPI'S as identified by the manager.

·  To record information including feedback from our customers and cascade this information through the appropriate channels.

·  To accurately maintain the CRM system and continually update customer records.

Skills & Attributes:

·  Proven Customer Service experience.

·  Good communication & management skills both orally and written.

·  Ability to prioritise to ensure that a minimum level of service is continually maintained.

·  Ability to remain calm under intense pressure brought about by high volumes of customer contacts.

·  Ability to communicate well with both internal and external personnel, developing good working relationships with members and colleagues.

·  Vital to possess excellent customer service skills & organisation skills.

·  Be able to lead and give direction during peak periods of high demand.

·  High attention to accuracy and timelines.

·  Willingness to learn and develop.

·  Good PC skills - Excel, word, outlook.

This company offers some lovely benefits! Such as buy holiday, free parking, subsidiary canteen, 25 days holiday, 9-5pm (Mon - Fri)

Please apply now to work for this amazing company!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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