Management Information Analyst - Adecco UK Limited - Liverpool - Wizbii

Management Information Analyst

  • By Adecco UK Limited
  • Liverpool (United Kingdom)
  • Information systems

Job description

Liverpool, Merseyside
·  Salary
£ 18000 - £ 23000 / Year
·  Category
·  Job type
·  Industry
IT and Telecoms
·  External Reference

My client is currently recruiting for a Management Information Analyst with a maximum salary of £23K.

This is a permenent role based in Liverpool and the details are below;

Role Profile:

·  Responsible for producing meaningful, accurate Service Reports across several B contracts.

·  Review and analyse data from components, systems and sub-systems in order to obtain true end to end service reporting.

·  Provide ad hoc MI (Management Information) as required.

·  Provide recommendations based on data obtained.

·  Monitoring and delivering trends to ensure focus on adding insight.

·  Responsible for maintaining and creating documentation.

·  Meticulous attention to detail at all times.

·  Ability to organise and prioritise day to day workload.

Typical Deliverables :

·  Responsible for producing high quality Service Reports from raw data.

·  Provide Service Level Agreement and Key Performance Indicator data.

·  Present Reports to internal and external stakeholders.

·  Responsible for the continual development of key metrics to assist in improving the overall service provided.

·  Reporting will include but not be limited to the following:

·  a) Performance Reports - Incident Management reports (monthly, quarterly, annual).

·  b) Problem Management Reports.

·  c) Customer/Department specific problem management reports.

·  d) 3rd Party performance reports.

·  e) Analysis of 3rd party performance statistics.

·  f) Assisting with verification Audits of CI's, ensuring accuracy of configuration items.

·  g) Assisting with status accounting reports.

·  h) Customer Satisfaction Reports

·  i) Ad hoc reports

·  j) Internal performance monitoring

·  Responsible for data quality held within the Service Management System, Remedy.

·  Responsible for creating new and updating existing documentation.

·  Work closely with the Stakeholders and Customers to streamline services in line with ITIL.

·  Self-development, attending appropriate health and safety, ITIL, risk assessment training courses and sitting exams where required.

Business Operations Skills - Experience:

·  Previous experience of working with MI systems to interrogate data and produce accurate meaningful reports.

·  Analytical skills.

·  Good understanding of database environments and data formats.

Business Operations Skills - Qualifications:

·  5 GCSEs or equivalent at C or above including Mathematics and English.

Behavioural Requirements:

·  Ability to organise and prioritise day to day workload.

·  Capable of dealing with Customers and Stakeholders.

·  Working cohesively within a team, yet also comfortable to work alone.

·  Can demonstrate an innovative approach to tasks.

·  An energetic, adaptable to change, positive attitude.

·  Tenacious - finds ways around difficult problems by not giving up.

Please email your CV or call 01512435900 and ask for James

Adecco aim to respond to all applicants, however due to the large number of applications we recieve this may not always be possible. Should you not recieve a response within five working days please accept this as notice that you have not been shortlisted on this occasion.

Adecco is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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