Maintenance Technician

Job description

  Location
London, Greater London
·  Salary
£ 13 - £ 14 / Hour
·  Category
Engineering, Aerospace, Automotive - Machinery Service & Maintenance
·  Job type
Temporary
·  Industry
Engineering, Aerospace and Automotive
·  External Reference
MTEKT

Main function of job: (Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)

·  Advanced understanding of our product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment

·  Responsible for trouble shooting and maintaining the overall status of our equipment

·  Show evidence of improving systems/processes within the Managed Service Account to improve the service offered

·  Provide education for clinical staff on the use and operation of our equipment.

·  Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.

·  Be able to be a mentor to new starters in the account, demonstrating a depth of knowledge of the role and "best practices" as well as able to offer training and support

·  Strong customer service skills

Duties / responsibilities:

·  Provide technical support for all our equipment

·  Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.

·  Follow up on any process/system improvements with thorough analysis and ability to evaluate success

·  Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises

·  Provide a strong communication link between the customer and all Sales Managers across the franchises

·  Work closely with the Technical Services team to organise loaners and where necessary carry out upgrades on equipment within the account

·  Facilitate training sessions for Theatre Staff on Medsurg equipment and aid in the training of other products

·  Provide live link support for live surgery cases ensuring all equipment is fully functional and tested.

·  Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding other equipment are followed

·  Be able to train new members of Managed Services on the role

·  Teach and guide new Operating Theatre Specialists or other personnel using "best practices" in both Medsurg and other equipment and systems

·  Maintain and update the Managed Service handbook

·  Produce a monthly service report and record KPI data

·  General administration such as keeping track of items sent back for repair, organising couriers etc.

Other skills required:

·  Excellent communication skills

·  Customer focused and service orientated

·  Analytical and exhibits original thinking

·  Innovative and drive for continuous improvement

·  Highly disciplined individual

·  Organised

·  Articulate and literate

·  Team player

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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