Logistics Service Coordinator
Northampton (Northamptonshire)
Job description
Location
Northampton, Northamptonshire
· Salary
£ 20000 - £ 21500 / Year
· Category
Accountancy & Finance - AAT
· Job type
Permanent
· Industry
Transport and Logistics
· External Reference
JN-122018-39356
Job Title: Logistics Customer Service Coordinator
Salary: £20,000 - £21,500 per annum (dependant on experience)
Start date: ASAP
Job Type: Permanent
Location: Milton Keynes
Adecco are currently recruiting for a Logistics Customer Service Coordinator to join our client based in Milton Keynes. This is a permanent opportunity paying between £20,000 - £25,000 per annum - dependant on experience.
The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential.
We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential.
Role Requirements / Responsibilities:
Using in-house system to monitor the outbound deliveries and returns on a daily basis
Resolving customer issues over the phone and via email
Receiving inbound calls from internal and external customers/suppliers
Resolving all queries in a polite, professional and prompt manner
Logging all issues relating to delivery
Taking ownership of issues from start to finish and ensuring process is followed
Communicate efficiently with all members of the logistics department to ensure a prompt resolution and customer expectations are adhered to at all times
The ideal candidate:
Experience within the transport/logistics industry
Previous role to be within a customer service centre
Confident and have the ability to think on your feet within a set timescale
Great communicator
Strong telephone manner
Good working knowledge of Microsoft Word, Excel and Outlook
Time management skills
Ability to prioritise workloads
Excellent attention to detail
Exceptional standards of customer service
Working hours : (Monday - Friday) 9am - 5pm
Should you have the required background and experience for this position please apply or send your most up to date CV across to in order to be considered for this position.
If you have any questions please contact Amy on 01604 637474.
If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.
Adecco are an employment agency and is an equal opportunities employer.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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