Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

IT Service Desk Analyst

  • Solihull (West Midlands)
  • IT development

Job description

  Location
Solihull, West Midlands
·  Salary
£26,000.00/Year
·  Category
IT - Helpdesk, Technical Support
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
24/05

BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.

Our IT teams keep BNP Paribas Personal Finance moving in the right direction every moment of every day, without them our business simply could not evolve. Your ideas and solutions will not just help manage operations, they will transform the business and ultimately affect how every one of our functions works.

JOB PURPOSE

The IT Service Desk Analyst will act as a single point of contact for phone calls and emails from clients and internal colleagues regarding IT issues and queries, the IT Service Desk Analyst will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.

Key Responsibilities

·  Provide a first rate customer service through the Service Desk

·  Championing the service offered through user engagement, excellent customer service and close management of incidents and requests raised.

·  Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

·  Resolve issues/requests where possible (1 st and 2 nd line support) - e.g. password resets, simple problem determination, mail releases from mail gateway, printing issues, supporting Microsoft Office product suite

·  Set up new starters with required access and remove access for leavers in line with authorised Access Request Forms

What We're Looking For:

·  Experience as a Service Desk Technician/Analyst

·  supporting customers Excellent Customer Service

·  Excellent communication skills and telephone manner

·  Excellent organisational skills

·  Able to work with minimum supervision

·  Incident Management experience Managing incidents including business expectations and communication

·  Excellent phone manner

Working on a rotation basis covering the following hours:

·  Mon - Fri 07.20 to 21.10 (spilt shifts 07.20 - 15.30 and 13.00 to 21.10)

·  Sat 08.20 to 19.00 (Split shift 08.20 to 16.30 and 11.30 19.00)

·  Sun 08.20 to 18.00 (Split shifts 08.20 to 16.30 and 10.20 to 18.00)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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