IT Helpdesk

Job description

  Location
York, North Yorkshire
·  Salary
£ 9.61 - £ 10.61 / Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Temporary
·  Industry
IT and Telecoms
·  External Reference
ATAV01

IT Helpdesk
York - Monks Cross
Temporary with permanent opportunity for the right person
£9.61 per hour

This is an exciting role that comes with full training and progression for the right candidate! The role includes answering inbound calls as well as carrying out admin tasks on a computer. There's well paid overtime and bonus schemes!

The role:
You will be supporting internal colleagues with a wide range of IT related issues and requests
Dealing with simple password resets through to taking full control of a colleagues PC remotely
You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.
You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.
This working environment is busy and fast paced.
You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.

Skills & Knowledge:
You must have excellent customer service skills with a good telephone manner
You must have exceptional written English and grammar
You will be used to working in a fast paced environment
Have a genuine interest in working in the IT sector
Have great attention to detail and accuracy

Working hours:
Monday - Friday
35 hours per week
Working between 7am - 6.30pm (on a rota basis)
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.