IT Helpdesk - 1st Line Support

Job description

  Location
York, North Yorkshire
·  Salary
£9.62/Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Contractor
·  Industry
IT and Telecoms
·  External Reference
JN-082018-23189

This is an exciting role that comes with full training and progression for the right candidate! The role includes answering inbound calls as well as carrying out admin tasks on a computer. There's well paid overtime and bonus schemes!

The role:

You will be supporting internal colleagues with a wide range of IT related issues and requests

Dealing with simple password resets through to taking full control of a colleagues PC remotely

You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.

You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.

This working environment is busy and fast paced.

You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.

Skills & Knowledge:

You must have excellent customer service skills with a good telephone manner

You must have exceptional written English and grammar

You will be used to working in a fast paced environment

Have a genuine interest in working in the IT sector

Have great attention to detail and accuracy

Working hours:

Monday - Friday

35 hours per week

Working between 7am - 6.30pm (on a rota basis)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy