IT - IT
· Job type
IT and Telecoms
· External Reference
Role: It Care Deskside Support
Duration: 6 Months
My client is looking for a candidate who has a passion for creative thinking and a real drive for making their teams even better. A successful candidate must also have a keen desire for self-development and improving themselves but the main thing we are looking for is someone with an excellent attitude and someone who wants to make a difference in IT Care.
In this role you'll work closely across various IT Care teams to ensure an effective delivery of 1st and 2nd line IT support. Working on the Service Bar and as a Desk-side engineer you will provide 1st and 2nd line technical support to colleagues based within Norwich and Offsite.
You'll resolve technical issues and problems where possible or reassign appropriately and will take ownership of Issues and Requests to completion including tickets escalated to 3rd parties.
You'll provide IT help and support to local employees, which covers desktop hardware and software used within the company. In addition to this you'll perform general IT duties and tasks
A team player with excellent customer service skills you'll have the ability to multi-task, working in a busy customer focussed environment. You'll be able to demonstrate extensive 1st & 2nd line end user support experience at all levels within the organisation.
In addition you'll have experience in the following:
· Windows 7 & 10
· Microsoft Outlook 2010 & 2016
· Microsoft InTune
· Microsoft Office applications
· Basic understanding of network protocols
· Mobile devices (iPhones, iPads, Blackberrys)
· Mobility / VPN technologies
· Remote desktop support tools
· Audio Visual support (desirable)
Please call 01603 629 951 and ask for Rebecca or email
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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