Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Inbound Customer Service Advisor

  • Preston (Lancashire)
  • Sales

Job description

  Location
Preston, Lancashire
·  Salary
£8.45/Hour
·  Category
Accountancy & Finance - AAT
·  Job type
Temporary
·  Industry
Public Sector
·  External Reference
PR/9

A successful candidate will be someone that has a positive approach and a can-do attitude. They'll need to be open to change and not be afraid to take on challenges. The role works within a fast paced and stimulating environment that has the customer at the very heart of everything we do.

The Shift Pattern will cover the following working hours:

The working day is Monday to Friday 8am to 8pm and Saturday 8am to 4pm. Sunday opening is a possibility and is under discussion with the Client.

Responsibilities

- Service Delivery : Deliver customer query resolution across a number of customer contact channels; consistently meeting performance indicators in accuracy and timeliness

- Performance management : Actively engage in training, coaching and performance management. Displaying the skills and behaviours required to be truly customer centre.

- Team spirit and wellbeing : Proactively support company initiatives around staff wellbeing.

- Communication and Engagement : Be clear & concise in written, verbal and email communication.

- Problem solving and Transformation : Record and act as appropriate on customer feedback and trends.

- Compliance and Regulation : Follow all compliance, legal and regulatory requirements, completing all relevant training.

- Industry awards : Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc).

Job Requirements

- Excellent communication skills

- Disciplined work approach

- Good interpersonal skills

- High attention to detail

- Used to working in a team environment supporting colleagues and working to tight timeliness and quality targets.

- Experience in a customer centre environment

- Good time management, organisation, prioritisation skills

- Working knowledge of Microsoft tools- excel- word -outlook

- Requirement to successfully complete a BPSS security clearance check to do this role.

All candidates will be required to undergo a credit and security check prior to start date

Benefits: Attractive pay rate of £8.45 per hour 33 days holiday - inc. bank hols (after qualifying period)

Temporary Contract

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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