Inbound Customer Service Advisor
Preston (Lancashire) Sales
Job description
Location
Preston, Lancashire
· Salary
£8.45/Hour
· Category
Accountancy & Finance - AAT
· Job type
Temporary
· Industry
Public Sector
· External Reference
PR/9
A successful candidate will be someone that has a positive approach and a can-do attitude. They'll need to be open to change and not be afraid to take on challenges. The role works within a fast paced and stimulating environment that has the customer at the very heart of everything we do.
The Shift Pattern will cover the following working hours:
The working day is Monday to Friday 8am to 8pm and Saturday 8am to 4pm. Sunday opening is a possibility and is under discussion with the Client.
Responsibilities
- Service Delivery : Deliver customer query resolution across a number of customer contact channels; consistently meeting performance indicators in accuracy and timeliness
- Performance management : Actively engage in training, coaching and performance management. Displaying the skills and behaviours required to be truly customer centre.
- Team spirit and wellbeing : Proactively support company initiatives around staff wellbeing.
- Communication and Engagement : Be clear & concise in written, verbal and email communication.
- Problem solving and Transformation : Record and act as appropriate on customer feedback and trends.
- Compliance and Regulation : Follow all compliance, legal and regulatory requirements, completing all relevant training.
- Industry awards : Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc).
Job Requirements
- Excellent communication skills
- Disciplined work approach
- Good interpersonal skills
- High attention to detail
- Used to working in a team environment supporting colleagues and working to tight timeliness and quality targets.
- Experience in a customer centre environment
- Good time management, organisation, prioritisation skills
- Working knowledge of Microsoft tools- excel- word -outlook
- Requirement to successfully complete a BPSS security clearance check to do this role.
All candidates will be required to undergo a credit and security check prior to start date
Benefits: Attractive pay rate of £8.45 per hour 33 days holiday - inc. bank hols (after qualifying period)
Temporary Contract
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy