Inbound Customer Service Advisor

Job description

  Location
Preston, Lancashire
·  Salary
£ 13500 - £ 16000 / Year
·  Category
Banking & Financial Services - Insurance Management
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
HR/F/ICC

Adecco are recruiting for a inbound customer service representative on behalf of our client based in Preston.

Role: Inbound Customer service
Hours: 9am - 5pm*, Mon- Fri with 2 Saturdays per month paid at time and a half.
Location: Preston
Salary: £13.5-16K

Job Purpose
To maximise sales performance, customer retention and all revenue opportunities whilst providing effective customer service by handling calls, providing quotations, closing sales and facilitating customer enquiries.
Accountability's and Main Responsibilities of Job

*Effectively handle all outbound calls, to maximise sales performance and retention targets through the provision of effective and efficient communication and negotiation skills.
*Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision.
*Utilise all relevant information to maximise opportunities to cross sell and up sell products.
*Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
*Develop and maintain a competent level of technical, product and system knowledge to support sales.
*Deliver individual quantitative targets, adhering to quality and accuracy standards.
*Contribute to the achievement of team and operational targets.
*Operate within own area of accountability, proactively escalating issues and seeking guidance.
*Understand and apply all company policies and procedures to ensure service standards are met in accordance with requirements.
*Understand business issues and recommend solutions to improve.
*Understand and adopt a TCF approach to all aspects of day-to-day work.
*Understand and apply all legal, regulatory, information security and compliance requirements and report any breaches when identified.
*Understand and apply operational controls in accordance with laid down procedures to ensure the on going mitigation of business risk.
*Provide support and guidance to others as required.
*Commit to own personal development.
*Adhere to all Health and Safety policies.

Job related experience, qualifications and skills
Essential
*Strong team player.
*Results orientated.
*Effective communicator.
*Ability to remain motivated in a changing working environment.
*Good keyboard skills
*Works on own initiative.

Desirable
*5 GCSE passes including Maths and English - Grade C (or equivalent)
*Experience of working in a contact centre or customer service environment.
*Previous sales experience.

* Contracted to work 8am-8pm to cover any overtime requirements
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.