Inbound Customer Service

Job description

  Location
Wakefield, West Yorkshire
·  Salary
£ 16000 - £ 17000 / Year
·  Category
Sales & Retail - Customer Services
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
DC-CUST

Our clients is looking to expand their team with five to six Customer Service Executives for an exciting new project which is going to grow their business over the next year rapidly. This is an exciting opportunity to join a client with a structured career path and great scope for future promotions and development.
Your basic will start at £16,000 plus addition bonuses and incentives and this can increase after a 6 month probation period to £18,000, you could be earning upwards of £20,000 per year.

The Role:

*You'll be based in the fast moving, dynamic office in Wake field managing a wide variety of calls, dealing primarily with inbound calls but also a number of outbound calls
* General customer enquiries changing bank details, amending policies and admin
Inbound sales calls
* Dealing with customer queries, up selling and cross selling additional products
* Customer retention
* Managing relationships with customers
* Be pro-active in learning and developing product knowledge and sharing this with customers
* Can easily strike up a conversation and engage with customers
* Have an excellent attention to detail
* Can work towards and achieve sales and compliance targets

Our client will provide extensive training - giving you all of the tools required to be successful.

Benefits for the role:

* 25 days Annual Leave + Bank Holidays
* Free Social Events, Monthly Incentives, Fantastic Work/Life Balance,
* Life Insurance (4 x Annual Salary)
* Free Parking
* Hours : 35 hours per week only (no weekends) Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.