Inbound Customer Experience Advisor

Job description

  Location
Sunderland, Tyne And Wear
·  Salary
£7.83/Hour
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Temporary
·  Industry
Sales and Retail
·  External Reference
CSAMM

Adecco are working in partnership with a market leading client that is looking to recruit experienced inbound customer service advisors.

The ideal candidates will have experience in providing Sales & Customer Services to end-user consumers, be confident and target orientated individuals who enjoy dealing with customers and offering unrivalled customer service.

In return they can expect a forward thinking culture and progressive environment with stylish onsite facilities, excellent rates of pay, varied and interesting projects along with long term career prospects.

Located in purpose built offices and a modern contact centre facility 1.5 miles from the junction of A19 / A1231, easily accessible by public transport.

Responsibilities and duties of this position include:

* Operative effectively with in call centre environment
* Receive inbound calls from new and existing customers
* Provide a warm and friendly point of contact
* Build an instant rapport with customers
* Understand the nature of the enquiry
* Provide excellent customer service
* Communicate the benefits of products & services
* Accurate record keeping and data entry

Essential Skills & Experience
* Working within a call centre environment
* Knowledge of a selling products or services
* Ability to work to targets
* I.T literate and competent
* Maintaining high standards of professionalism
* Presenting a friendly & polite manner
* Consistent delivery of quality & attention to detail
* Enthusiasm for customer service & satisfaction

Our client opening hours are 8am-10pm Monday to Friday, 8am-6pm on Saturdays and 9am-5pm on a Sunday's therefore full flexibility is required round these hours. You will be working full time on a flexible shift pattern.

There is also an opportunity for this role to be made permanent.

For more information or to arrange an interview contact us today.
The Adecco Group UK & Ireland is an equal opportunities employer Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.