Housing Administrator / Customer Service

Job description

  Location
Croydon, Surrey
·  Salary
£11.29/Hour
·  Category
Accountancy & Finance - AAT
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
3454

Adecco are currently recruiting for a member of staff to work in a Housing Department based in a Local Authority in Croydon.

Key Duties Include:

·  To manage the day to day appointments including cancelling, rescheduling and booking ad hoc walk in appointments.

·  To obtain any information the customer has omitted from their application

·  To allocate cases and create case files on the relevant systems.

·  To use council systems (CRM, OHMs, SharePoint) to check whether there has been a previous approach

·  Manage the post and ensure documents are passed to the relevant officer/team or redirected as appropriate.

·  Support Triage Officers to prioritise appointments and obtain information about customers housing circumstances.

·  To carry out all duties including other duties as required in compliance with the Council's Equal Opportunities policy to ensure that service delivery is maintained upholding the highest standards of behaviour

·  To carry out such other duties as may reasonably be required of the role.

The successful candidate must:

·  Have experience of working with directly with customers in a front line service.

·  Ability to organise own workload effectively, within agreed deadline and prioritise urgent cases.

·  Ability to work under pressure with customers who may exhibit challenging behaviour.

·  Good level of written and oral communication skills to be able to effectively communicate with internal and external customers.

·  Able to provide a caring and responsive service to customers, listening and understanding their individual needs and concerns and addressing them as far as possible within the given resource constraints.

·  Able to maintain professional relationships with customers.

·  The ability to work as part of team in a stressful quick paced environment, to be able to make decisions quickly and appropriately.

·  The ability to work unsupervised

** Please apply with your CV and note that only successfully shortlisted candidates will be contacted **

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy