Help desk Advisor

Job description

  Location
Welwyn Garden City, Hertfordshire
·  Salary
£ 10 - £ 11 / Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Contractor
·  Industry
Charity and Not-for-profit
·  External Reference
JN-012019-44144

Our Client a Large Non for Profit organisation based in WGC are looking to employ a Customer Service expert to support two departments for a minimum of 8 weeks.

Working within a team of 5 your time will be split across two teams technical support and Customer Service:

·  Testing of development prior to release. Checking a series of scenarios and giving the final ok before they go out.

·  Administration of Salesforce Implementation

·  Prioritisation and resolution of user requests and issues relating to day-to-day business needs (Via Salesforce cases, and Jira)

·  Support the customer purchase lifecycle.

·  Support the stakeholder and partner throughout their contract, according to agreed service levels.

·  Support Marketing, Sales and Communications functions with their Business Systems needs and skills (either personal or developed within the Operations team) that help these teams deliver against their targets.

·  Monitor and report on responses and activity both on the platform and on external systems.

My client is looking for an individual with a "Can-do" attitude who is happy working with minimum supervision. Experience of Sales force would be advantageous but not essential as long as you are familiar with working with CRM systems

·  Experience of a CRM system (salesforce.com preferably)

·  Experience of administrating a technical/semi-technical environment

·  Experience of working in a user/Customer helpdesk environment

This role is to start ASAP so we are only able to consider candidates with no notice.

For more information call Katherine Little on 01707 387990

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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