Graduate with Sales/Customer Service exp

Job description

  Location
Newcastle Upon Tyne, Tyne And Wear
·  Salary
£ 20000 - £ 30000 / Year
·  Category
Banking & Financial Services - Mortgage Advisor
·  Job type
Permanent
·  Industry
Banking and Financial Services
·  External Reference
NAMB1001

Self Motivated and Driven Candidates looking for a new dynamic career with fantastic and realistic earning opportunityâ€" No experience necessary

Salary £20k Realistic OTE £30k in 1 st year £40-50k + thereafter

Looking for candidates looking for a career move into the mortgage advisory sector with high earning potential this could suit someone with a retail background who is used to working to targets/KPI's

Adecco are currently working with London & County, a progressive and expanding mortgage company with offices in Bath, London and Newcastle, to recruit and train a new team of ambitious, dynamic Mortgage Advisors to work at their vibrant and hardworking office in central Newcastle.

The Role

This position is designed to take a driven yet inexperienced person, and train them up to be a competent Mortgage Adviser. The ideal candidate will have a minimum of an A'level education, a good work ethic and a background in a target driven role in a customer service environment or similar. This is a lead based role and you will be given warm leads to contact people who are looking for a new mortgage and to advise them on the right mortgage to suit their needs.

You will be offered intense training within a classroom environment including the completion of CeMAP and then you will work in a team with a manager who will provide advice and offer support.

Key Accountability

·  Generate a consistently high level of quality activity with sufficient clients to meet and/or exceed agreed activity targets.

·  Gather all appropriate information so that the most suitable advice can be provided

·  Exercise customer care and consideration that ensures that business sold remains persistent in accordance with at least the company's agreed performance standards

·  Fully and properly document the call(s)

·  Provide the service and care to the company's customers such that builds relationships, trust and confidence and contains customer complaints.

·  Follow up existing clients of the company with a view to providing appropriate advice during the lifetime of the product(s).

·  Complete all required administration in a timely and accurate manner and operate at all times in accordance with the company's T&C Scheme and all applicable rules issued in accordance with MCOB.

·  Work towards Competent Advisor status by achieving required standards (as stated in T&C scheme) and obtaining full CeMAP (CeMAP 1,2 & 3).

Key Skills and Experience

The successful candidate will be:

·  Self motivated with a desire to succeed in a sales orientated environment

·  Able to self-study as the initial training will encompass exams

·  Able to work in a fast paced, dynamic sales and customer service environment

·  Good at developing customer relationships and building trust

·  Well organised and able to multi task

·  Empathetic with good customer service skills

·  Able to demonstrate a solid work history or has worked during education

·  Educated to degree or minimum A level standard

·  Within 1 hour commute of Newcastle

Education

·  Min requirement 1 A Level and 5 GCSE (min C Maths and English) or graduate

Hours

·  3 x week days normal 9am to 5pm

·  2 x week days late 11.30am to 8pm

·  1 Saturday and Sunday every 4 weeks

Please note there is no flexibility with the above hours/days

Restrictions

Unfortunately we will not be able to consider your applications if you have any of the following:

·  Criminal Conviction, CCJ, defaults , bankruptcy proceedings

·  If you have been reprimanded or disciplined under the Financial Services & Markets Act 2000

·  Been restricted or barred from business with lenders

·  Do not have the minimum education requirement

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy