Grad Technical Support Analyst

Job description

  Location
Northampton, Northamptonshire
·  Salary
£ 20000 - £ 30000 / Year
·  Category
IT - IT
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-072018-15883

Job Title: Graduate Technical Support Analyst (With SQL)
Salary: £25 - £30k (dependant on experience)
Start date: ASAP
Job Type: Permanent
Location: Working from home and office based in Moulton Park once a week

Adecco are currently recruiting for a Graduate Technical Support Analyst (With SQL) to join our client based in the Moulton Park region of Northampton. This is a permanent opportunity paying between £20k - £25k per annum.

The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential.
We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential.

Role Requirements / Responsibilities:
Working as part of a team to provide support of a technical nature to requests, incidents and problems
Act as an escalation point of queries
Provide support to the customer analyst enabling quick/effective responses through support/guidance/escalation or training
support with timely delivery of areas and in line with agreements and guidelines
Handling escalated queries including: reviewing of codes, software updates, SSL certs, sever configuring, writing advanced SQL scripts & amending DB
Installation of software's
Assisting with disaster recovery services
Managing and monitoring tickets in line with SLA
Recognising repetitive issues and trends

The ideal candidate:
Strong experience within SQL and Coding (querying/writing scripts etc)
Understanding of a technical service desk
Exceptional customer service skills
Desire to build and maintain professional working relationships with your customers
Experience of application support
Experience of programming/de-bugging
Proven diagnosis and investigation experience within software/IT support function

Working hours: (Monday - Friday) 6am-2pm / 8am-4pm / 10am-6pm these could be home working of office based. However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out from home.

Should you have the required background and experience for this position please apply or send your most up to date CV across in order to be considered for this position.

If you have any questions please contact Amy on 01604 637474.

If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.
Adecco are an employment agency and is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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