Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

German Speaking Customer Service Advisor

  • City of London (Greater London)
  • Sales

Job description

  Location
Hounslow, Greater London
·  Salary
£22,000.00/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-092018-25478

German Speaking Customer Service (Inbound calls & emails))
£22k Salary
Based - Hammersmith , West London W6
Mon - Fri 8am - 4.30pm
Immediate start

Role:
To provide 1st class Customer Service in German (emails & calls) from the clients customer base in Germany

Duties:

·  Handle calls or emails in German as assigned by management, ensuring individual targets are met on a daily basis

·  Enter appropriate and correct data in respective data systems

·  Work towards SLA's as set by management

·  Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business

·  Carry out all other tasks as assigned by the management team

·  Strive for a first time resolution to all enquiries via call, email and social media

·  Support CRM, quality and incident management together with other administrative tasks

·  Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.

Skills:

·  Customer orientation

·  Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving)

·  Resilient, stress-resistant

·  Ability to calmly respond to customers

·  Ability to develop trusting relationship with customers

·  Team skills (supporting other team members and providing answers to questions to other colleagues)

·  Professional and friendly manner when interaction with customers

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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