Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

German speaking Customer Adviser

  • Stoke-on-Trent (Stoke-on-Trent)
  • Sales

Job description

·  Location
Stoke-On-Trent, Staffordshire
·  Job type
·  Industry
Sales and Retail
·  External Reference

Start your career with the world's leading online gambling company. Enjoy competitive rates of pay, increasing with experience and an excellent range of benefits.

We are looking for bright, customer focused and enthusiastic people to join our European Customer Service team. My client is we are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression. Additionally, as your experience grows, there is the option to work night shifts with an enhanced pay structure.

As a German Language Customer Service Advisor, you will assist our global customer base via Live Chat, Telephone and Email. You will be assisting our customers with a wide variety of account queries including payment, login, verification and bet queries.

From your first day with the company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

Ideal candidates will demonstrate the following:

* Fluent/Native verbal and written communication skills in German.

* Excellent verbal and written communication skills in English.

* A passion for delivering outstanding Customer Service.

* The ability to problem solve and find a resolution.

* Competent literacy and numeracy skills.

* Experience in a customer facing role.

Candidates must be prepared to work any 5 days from 7 including weekends to cover the busy sporting calendar.

Benefits include:

* Enhanced rates of pay for evening, weekend and bank holiday work.

* A performance based increasing pay structure.

* Excellent bonus scheme.

* Attractive pension scheme.

* A favourable relocation package for non-UK residents.

The salary is, £23, 395

Many more benefits are available for successful candidates.

The role would require relocation and is based in the office. If the role isn't of interest please feel free to forward my email to a friend or family member.

For London based roles please contact your local office as I don't cover this area. The role is office based and home working is not an option.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Nicola Jones

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