German Customer Service Admin - Adecco UK Limited - Gloucester - Wizbii

German Customer Service Admin

  • By Adecco UK Limited
  • Gloucester (United Kingdom)
  • Reception / Administration

Job description

Gloucester, Gloucestershire
·  Salary
£ 12 - £ 16 / Hour
·  Category
Office and Secretarial - Administrative Assistant
·  Job type
·  Industry
Office and Secretarial
·  External Reference

German Customer Service Administrator.

Salary: £13-£16 per hour
To start on an on-going temporary contract, with the potential to go permanent.

Our client is a busy retailer with a strong international presence. They are seeking a customer services administrator with fluent written and spoken German to join their outgoing and energetic team.
You will be an integral member of our enthusiastic team and there is a possible opportunity of going permanent. This is an excellent opportunity for someone to use their language skills whilst working within a fast paced environment. The organisation is offering £13-£15 per hour and an excellent working environment and atmosphere.

Job Role :
Reporting directly to the Customer Services Manager you will be providing high quality customer service, both over the phone and online, to customers in Europe.

* Being proactive in the management of incoming emails and phone calls and responding in a timely and efficient manner.
* Providing professional customer service through the efficient handling of queries.
* Monitoring customer service levels, suggesting ways to improve and looking to maximise all opportunities that arise.

·  Answering calls and emails with a professional approach.

Skills and experienced required:
* Fluency in English and German, both written and verbal, is essential.
* Previous customer service experience is desired, but not essential.
* Excellent verbal and written communication skills and ability to deal with people of all levels both on the phone and online.
* IT Literate.
* Able to work under pressure and to tight deadlines.
* Must have a personable, confident and professional manner.

Salary: £13-£16 per hour
To start on an on-going temporary contract, with the potential to go permanent.

Hours: Monday to Friday, but you must also be prepared to work one out of every three Saturdays per month.

Adecco is an employment agency and an equal opportunities employer. If you are interested in this role and you have the relevant skills and experience, please click apply and Lucy will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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