IT - Helpdesk, Technical Support
· Job type
IT and Telecoms
· External Reference
First Line Support Analyst
Adecco UK Ltd is delighted to be working in partnership with Atos, digital services leader, who focus on the business technology that powers progress and helps organizations create their firm of the future.
If you are looking for a career within a rapidly expanding dynamic team with long term prospects then this could be the role for you.
The job is based on the Forres Enterprise Park at The Moray Development & Innovation Centre and Adecco are seeking talented and capable candidates who can drive continuous improvement, embed best practices and techniques into everything they do and support some extremely high-profile clients supporting Atos' broader Global IT services business.
Excellent on-going training and support is provided and in return you will need an interest in IT and possess excellent customer service skills. This role will be a phone based role, providing remote support to Atos IT users across the UK.
Atos will consider applicants from all backgrounds, although typically educated to GCSE of HNC level (or equivalent) and a qualification in a computer based subject is desirable but not essential although you must have experience using various systems and be a confident IT user. Previous customer service experience is an advantage, as well as excellent communication skills.
Hours are on a rota basis between 07:00-19:00 7 days per week on a rota
Security clearance must be applied for and granted before completing training therefore you must be willing to go through an in-depth background check.
Hourly rate is £9.10 per hour and overtime is paid for time and a half after 37 hours worked per week
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy