Export Coordinator - Customer Service Advisor

Job description

  Location
Buckley, Flintshire
·  Salary
£17,000.00/Year
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-072018-19370

Export Coordinator - Rest of the World

Working in a diverse team within the business fastest growing department. The export team are looking for a passionate and diverse individual to look after their 'Rest of the World' area, to include international clients. This team works to combine a flawless customer experience across aftersales, returns and customer services. The role is varied therefor the right candidate must be dynamic and ambitious with the ability to multi-task and handle pressure well. You will be working closely via email with customers with some phone work required.

If you think you have the drive and ambition to join this exciting team then please apply below with your CV.

Key Duties And Responsibilities

� Managing Orders for the ROW export territory

� Managing aftersales for the ROW export territory

� Managing daily bespoke reports for the ROW export territory

� To answer inbound calls from customers identifying their needs and utilising sales opportunities to maximise orders

� Working with the Internal Sales Team with customer enquiries

� To assist with calls in relation to customer disputes identifying their needs and ensuring their requirements are met

� Dealing with customers in a professional and courteous manner - ensuring the customer is satisfied at the end of each call

� Assisting with customer returns - raising and crediting as required

� Working with Export Operations TL on discrepancies logged, to investigate and qualify all claims and arrange appropriate action where necessary

� To ensure communications both internal and external are of the highest standard

� To ensure all paperwork required both internally and externally is always up to date

� Ensure internal systems are updated to reflect the status of any dispute

� To deal with all employees and clients in a way that achieves the highest level of customer service whilst maintaining company standards

� In addition to these functions, the employee is required to carry out other duties as may be reasonably required to meet the needs of the business

Desired Experience / Skills

� Excellent communicator

� Good business sense

� Initiative and enthusiasm

� Good planning and organizational skills

� The ability to work calmly under pressure

� Language skill not necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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