Oldbury, West Midlands
Banking & Financial Services - Insurance Management
· Job type
· External Reference
Home Insurance Claims Advisor £18,500 per annum
We are currently recruiting on behalf of a successful nationwide 24 hour home emergency specialist.
Our client provides solutions for home owners, from their busy customer service centre based in the Oldbury area of Birmingham.
Working as part of a new team of inbound Customer Claim Advisors you'll be taking calls from Home Emergency Insurance customers. This is a full time permanent position with the opportunity for progression to build a successful career within a fast expanding company.
In your role as an Inbound Claims Advisor you'll have the autonomy to support our customers throughout the journey of their claim, from the initial point of contact through to resolution. You'll be responsible for validating the policy holder, diagnosing the issue and deploying the correct trade, keeping the customer informed every step of the way. Other responsibilities include; taking excess payments, arranging boiler services and negotiating with contractors.
To be successful in this role you'll be extremely customer focused, have the ability to think on your feet and comfortable working to targets and KPI's in a friendly environment.
Hours of work:
Our Home Emergency Insurance Team are on hand to support our customers from 8am to 10pm Monday to Sunday. You will be required to work a variety of shifts across a 7 week rota including weekends.
Please note Bank Holidays including Christmas and New Year are treated as normal working days.
Previous Financial Services experience, ideally within an FCA regulated insurance contact centre environment would be desirable but not essential, have no unspent convictions and able to provide references.
Additional benefits include:
Vibrant team culture
Over-time available (when required)
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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