Dutch / English inbound customer service role

Job description

  Location
Bristol, City Of Bristol
·  Salary
£20,000.00/Year
·  Category
Office and Secretarial - Office Assistant
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
999

At Computershare, we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

Key Responsibilities

·  Delivering excellent customer service in line with Computershare's values

·  Resolving customer enquiries completely, first time

·  Providing a high-quality, accurate service every time

·  Being flexible to respond to the needs of our customers

·  Be open to learning new skills as your competency grows

·  Being supportive of developments within the business

Essential Skills and Competencies

·  Fluent in English language

·  Fluent in Dutch and / or Flemish language

·  A desire to provide a top notch customer experience

·  Strong communication and grammatical skills, both verbal and written

·  Attention to detail to ensure accuracy

·  Ability to listen/read with care, identifying complete customer requirement

·  Competent keyboard skills and familiarity with modern office software

·  Good time-keeping

·  Flexibility to work a reasonable number of extra hours during peak demand

Computershare prides itself on its favourable working environment and our extensive benefits package which includes:-

·  25 days holiday (pro rata)

·  Access to onsite Nuffield gym

·  Pension scheme

·  Opportunity to join the Computershare Share Holder Incentive Plan

·  Regular up-skilling and development opportunities

·  Secure bike sheds and shower facilities

·  An onsite restaurant and coffee shop

No holidays can be taken within the first 4 weeks of training at please check the location is suitable - BS99 6ZZ - Bridgwater Road.

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy